BMC CMDB Process Engineer

  • Contract Senior position

  • Cape Town Region, Western Cape

  • Undisclosed cost to company

  • Job 2232983 | Ref CW

  • Posted 10 Jul 2018 by Quantum Leap Consulting

About the Position


The CMDB Engineer for Configuration Management will be responsible for designing, improving and maintaining the enterprise CMDB solution for the client.


Designing and improving enterprise CMDB:

  • To be responsible for designing, improving and maintaining the enterprise
  • CMDB solution for Shoprite's network and infrastructure teams
  • To coordinate and consult with technical teams for integration, population,
  • maintenance and integrity of data
  • To consult with application, process and operational support teams regarding
  • CMDB data
  • To model data repositories and key relationships (e.g. system to service
  • mappings)
  • To expanded the CMDB definition to include the following:Storage Devices and Relationships
    Database Configuration Items
    Applications Dependency mapping
    IT Asset Management

Maintaining accuracy of CMDB:

  • To maintain the accuracy of the physical and logical assets and building relationships and services to help analyzing the trends and reducing problems and incidents
  • To perform data analysis to identify and correct inconsistencies, incomplete or
  • incorrect data
  • To review incoming requests for completeness and correctness prior to fulfillment
  • To manages operational processes to maintain compliance for currency and accuracy of critical data
  • To manage a continual improvement plan for configuration & asset management skills, processes and technologies

ITIL and ITOM implementation:

  • To work with the relevant teams on maintaining the CMDB health, CI identification and reconciliation of data integrity issues and CMDB CI Lifecycle Management
  • To develop standard solutions from business requirements and architectural specifications
  • To develop ITSM Policies and Methods & Procedures documentation, including training documentation where required
  • To work with the process owners to integrate the CMDB information into Asset Management, Incident Management, Change Management, Service Requests and other ITIL processes
  • To establish Configuration Management culture by working with owning teams to ensure they are managing configuration information of their assets, including overseeing audit reporting and compliance dashboards


  • Configure and define reports on BMC Remedy - 5 years experience
  • Configure and administer BMC Atrium - 5 years experience
  • Process design and automation on the Remedy platform - 5 years experience
  • Working experience with Discovery Tools (desireable)
  • Remedy development (advantageous)


  • Grade 12 (Matric)
  • ITIL Foundation Certified


  • ADDM administration
  • BMC Remedy 8.0+

This is a 12 month contract opportunity based in the northern suburbs.

Desired Skills

  • Remedy
  • BMC
  • CMDB
  • Configuration Management Database
  • ITIL
  • ITOM
  • Atrium
  • Design
  • ADDM

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Expires in 24 days

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