Field Service Engineer
Permanent Senior position
R650,000 - R750,000 pa cost to company
Posted 16 Jan 2018 by Abantu Resources
About the Position
Support internal and external customer queries for Industry Business, Global Operations.
Provide technical support and consult with customers in order to provide sound solutions and professional advice in the area of Industry Business (PLC's, HMI's, SCADA and Industrial Networks).
Build strong professional relationships with team members to create a collaborative, supportive environment in order to achieve optimal team performance and establish positive team morale.
Build strong professional relationships with customers (internal and external) to provide premium service to ensure customer satisfaction.
Comprehend and understand the Industry products in order to provide product support, service and advice in the following fields:
o Engineering tasks and processes
o Product Licenses
o Product and application upgrades
o Product and application support.
o Sales support
o Industry solutions
o Grasp and understand enterprise solutions
o Focused on application and product improvement.
o Keep up to date with product improvement and technology offers.
o Consult clients on improvement initiatives and be value driven.
Effectively communicate with stakeholders (internal and external).
Listening and understanding constraints and turn them into improvement opportunities
Engineering qualification (Electrical, Electronic or similar) or equivalent
Bachelor degree in engineering or computer science
Experience Essential Desirable
3-5 Years' experience with programming and configuring SCADA software
packages, PLC platforms, Microsoft Operating Systems, Industrial
Communications and Industrial Networks.
Experience dealing with customer and managing customer relationships to
ensure future business and customer satisfaction and support.
Writing Technical Reports
- PLC knowledge
- control systems
- SCADA systems
- Project Management
- data communications
- networking equipment
About The Employer
This job may be removed before it expires.
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